Legal
Terms of Service
These Terms govern your use of bello.health and Bello’s medical travel coordination services — what Bello does, what payment and cancellation look like, your responsibilities, and the limits of Bello’s role.
Effective: September 2026
See also our Privacy Policy.
01
Acceptance of Terms
By accessing or using bello.health or any Bello service, you agree to these Terms of Service. If you do not agree, do not use our services.
02
Description of Service
Bello Health is a medical travel coordination and concierge service. Bello facilitates connections between patients and independent, third-party accredited hospitals and surgeons (“Partner Providers”) in Bangkok, Seoul, Istanbul, Manila, and Taipei, and arranges related concierge services — accommodation, nursing, transportation, and trip coordination — depending on the service option selected.
Bello is not a medical provider. Bello does not practice medicine, does not employ the surgeons or medical staff who treat you, and does not guarantee any medical outcome. All medical care is provided solely by Partner Providers, who are independently responsible for the quality and outcome of your care.
03
Eligibility
You must be at least 18 years old to use Bello’s services.
04
Booking and Payment
- A Booking & Coordination Fee is due upon acceptance of your quote, securing your procedure date and beginning trip planning.
- The remaining balance is due on the schedule communicated at booking.
- Pricing shown on bello.health reflects typical costs and is not a guaranteed quote until confirmed in writing following consultation.
05
Cancellation and Refund Policy
- 60+ days before your procedure date: full refund of your Booking & Coordination Fee, minus a small processing charge
- 30–59 days before: 50% of your Booking & Coordination Fee is refundable
- Under 30 days before: the Booking & Coordination Fee is non-refundable, as coordination and hospital scheduling work is already underway on your behalf
06
Your Responsibilities
- Provide accurate and complete medical history and personal information
- Obtain any necessary travel documentation (passport, visa) required for your destination
- Follow pre- and post-operative instructions provided by your Partner Provider
- Disclose any change in your health status prior to travel
07
No Medical Advice
Nothing on bello.health or communicated by Bello staff constitutes medical advice. Bello coordinators are not medical professionals unless specifically stated otherwise, and any general information Bello provides is not a substitute for the professional medical judgment of your treating surgeon.
08
Limitation of Liability
To the fullest extent permitted by law, Bello’s total liability for any claim arising from your use of our services is limited to the total fees you paid directly to Bello. Bello is not liable for the acts, omissions, or outcomes of independent Partner Providers, including medical complications or malpractice — those are matters between you and your treating provider. Bello’s role is limited to coordination, vetting, and concierge services; it does not extend to the clinical decisions or outcomes of any Partner Provider.
09
Assumption of Risk
Medical procedures carry inherent risks regardless of location. By using Bello’s services, you acknowledge that you’ve been advised to discuss all risks directly with your treating surgeon, and that Bello’s role is limited to coordination, not clinical decision-making.
10
Intellectual Property
All content on bello.health is owned by Bello Health or its licensors and may not be reproduced without permission.
11
Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Texas, USA, without regard to conflict-of-law principles. Any dispute arising from these Terms or your use of Bello’s services will be resolved through binding arbitration on an individual basis, rather than in court, except where prohibited by law. Either party may bring an individual claim in small claims court as an alternative to arbitration.
12
Changes to These Terms
We may update these Terms from time to time. Continued use of our services after changes constitutes acceptance of the updated Terms.
13
Contact
Questions about these Terms: info@bello.health