Trust Center

How we know your surgeon is good

Anyone can put a JCI badge on a website. We've been inside the operating theatres. Every hospital in the Bello network was chosen the way we'd choose care for our own family — and if we wouldn't send our mother there, we don't send you there either.

We work with a network of accredited hospitals and surgeons in each city, not just one — so you get competitive pricing, real appointment availability, and a fit matched to your specific procedure.

Bello is paid by you, not by hospitals. We take no commission, referral fee, or kickback from any partner, which is why we can remove one. This page describes the standard we hold every partner to. Once your surgeon and hospital are matched, you can ask your coordinator for any document listed here.

Vetted & trusted

How we vet every surgeon and hospital

Accreditation is a credential. Vetting is our own work on top of it.

See the exact criteria

Checked for every partner

Hospital accreditation certificate and expiry date
Surgeon board certification and licence number
Years in the specialty and annual case volume
Complication and revision history for the procedure
Malpractice insurance in force

Read the full Trust Center

How we vet this hospital

Accreditation is a credential. Vetting is our own work on top of it — we only refer patients to care we'd trust for our own family.

Accreditation confirmed with the accrediting body, expiry date checked
Hospital visited in person by a Bello coordinator, surgical team met face to face
Surgeon board certification, years in the specialty, and annual case volume verified in writing
Patient outcomes followed at 1 week, 6 weeks, and 6 months — partners reviewed quarterly

See what we checked in each city

The standard, in four moves

Accreditation, verified at the source: We confirm JCI or national accreditation directly with the accrediting body and check the expiry date — not a badge scraped off a website.
An in-person site visit: A Bello coordinator has walked the operating theatres, wards, and recovery floors of every partner hospital we refer to, and met the surgical team face to face.
Surgeon credentials and case volume: Board certification, years in the specialty, and annual case volume for your specific procedure — requested from the hospital in writing and checked before a surgeon joins the network.
Ongoing outcome review: We follow up with every patient at 1 week, 6 weeks, and 6 months, and review each partner quarterly. Partners have been removed for this reason.

What we verify, and where it comes from

Every item below is held on file for your surgeon and your hospital. Ask your coordinator and you'll be sent the document itself.

Hospital accreditation certificate and expiry date
Confirmed with JCI or the national accrediting body directly
At onboarding, then annually
Surgeon board certification and licence number
National medical council register, checked by licence number
At onboarding, then annually
Years in the specialty and annual case volume
Written statement from the hospital's medical director
At onboarding, then annually
Complication and revision history for the procedure
Requested in writing from the hospital's quality office
At onboarding, then annually
Malpractice insurance in force
Certificate of coverage naming the surgeon
Annually
Operating theatre, ward, and recovery floor walkthrough
In-person visit by a Bello coordinator
At onboarding, then every 18 months
Anaesthesia team credentials and ICU escalation path
Department roster plus the hospital's written escalation protocol
At onboarding, then annually
English-language clinical capability
Verified on site with the ward and surgical staff
Each visit
Patient outcomes at 1 week, 6 weeks, and 6 months
Bello follow-up calls with every patient we've placed
Continuous; partners reviewed quarterly

Extra criteria, by procedure

Aesthetic & Body

Minimum 200 body-contouring cases a year for the operating surgeon
Implant or device make, model, and lot traceable and warrantied in writing
Overnight nursing ratio on the surgical ward confirmed on site
Written revision policy, including who pays and within what window

Facial

Surgeon's rhinoplasty or facial case log reviewed, including revision cases
Before-and-after series from the surgeon's own patients, not the hospital's stock library
Cartilage or graft sourcing protocol documented
Photographic follow-up at 6 weeks and 6 months built into the plan

Non-Invasive & Longevity

Device authenticity and service records checked against the manufacturer
Injectables sourced through licensed distributors with lot tracking
Treating clinician's licence and supervising physician confirmed
Written aftercare and adverse-reaction protocol

Orthopedic & Function

300+ documented cases per surgeon, verified against hospital registries
Implant brand and registry traceability confirmed
In-house physiotherapy team and rehabilitation schedule reviewed on site
DVT and infection prophylaxis protocol obtained in writing

Gender-Affirming & Intimate Care

Surgeon's gender-affirming case volume and technique confirmed in writing
Multidisciplinary team, including psychological support, verified
Long-term follow-up and dilation or aftercare protocol documented
Ward privacy and staff training confirmed during the in-person visit

Vision & Preventive Health

Diagnostic equipment calibration records reviewed
Surgeon's refractive case volume and enhancement rate requested in writing
Screening pathway and referral protocol for abnormal findings confirmed
Same-week follow-up availability verified before you fly

Metabolic & Weight Loss

Bariatric case volume and 30-day readmission rate requested in writing
ICU availability and escalation path confirmed on site
Dietitian and long-term follow-up programme reviewed
Pre-operative workup requirements documented before booking

Vascular

Duplex ultrasound performed and read in-house by a credentialed sonographer
Surgeon's endovenous case volume confirmed in writing
Recurrence follow-up at 6 months included in the plan
Anticoagulation and travel-clearance protocol documented

Mommy Makeover Packages

Combined operating time and safe total-anaesthesia window confirmed by the anaesthesia lead
Single-session suitability reviewed case by case, not sold as a fixed bundle
Overnight nursing and inpatient stay length confirmed for the combination, not the single procedure
Staged-alternative plan documented in case the surgeon judges one session unsafe

Questions we hear

Credentials, follow-up, and what if

The three things patients ask before they trust a surgeon abroad — and the answers we can put in writing.

How do you verify a surgeon's credentials?

Before a surgeon joins the network we confirm their board certification and licence number against the national medical council register, not the hospital's say-so. We also take the years they've spent in the specialty and their annual case volume in writing from the hospital's medical director, and we hold a current malpractice insurance certificate that names the surgeon personally. Every item is re-checked at least once a year. Ask your coordinator and you'll be sent the document itself — licence number and all.

What's the follow-up timeline after my procedure?

A Bello coordinator follows your recovery at three checkpoints: 1 week, 6 weeks, and 6 months. The 1-week check happens while you're still in-country; the 6-week and 6-month checks continue after you're home, by phone or video. Every partner hospital is reviewed quarterly against the outcomes Bello patients actually report, so a pattern we don't like ends a partnership — not a single bad day.

What happens if my outcome differs from what we discussed?

We obtain a written revision policy from the hospital before you book — it states who pays for a revision, and within what window, for your specific procedure. If your outcome isn't what was planned, your coordinator raises it with the hospital on your behalf and you are not left to negotiate alone. Where a revision is clinically indicated within that policy window, it's carried out by the same surgeon at the same hospital, with the surgeon's fee already covered by the policy. If the issue falls outside the policy, your coordinator still advocates for you and helps you understand your options before any further cost is agreed.

Can I see the actual credentials before I commit?

Yes. The accreditation certificate, the surgeon's licence and board certification, the case-volume statement, and the malpractice insurance certificate are all held on file for your surgeon and your hospital. Request them from your coordinator at any point in the intake — there is no stage of the process where asking for the paperwork is the wrong move.

Your coordinator

One name, one number

Every Bello trip is run by one dedicated coordinator, from your first message to your flight home — reachable by WhatsApp, not a call center. They live in the city you're travelling to, they know which pharmacy is open on a Sunday, and they will tell you honestly when a surgeon isn't the right fit for what you want — because they've met that surgeon, walked the ward, and checked the credentials themselves.

Meet your coordinator

I.
One person, start to finish
The coordinator who answers your first message is the one who meets you at arrivals, sits in on your consult, and confirms your flight home. No handoffs, no ticket numbers.
II.
They've stood in the hospital
Your coordinator has personally visited the hospital and met the surgical team — this isn't a directory listing, it's a relationship we've built and keep checking.
III.
WhatsApp, not a call center
You have their number. Two in the morning on day five counts as a reasonable hour, and they've heard the question before.
IV.
In the room when it matters
Hospital admission, pharmacy runs, the awkward conversation about whether you're allowed to swim yet — your coordinator handles it in the local language.

Booking & payment

When you pay, and what's refundable

When do I pay, and is any of it refundable?

After you accept your quote, a Booking & Coordination Fee is due to confirm your procedure date and begin planning — this is shown as a clear line item on your invoice. The remaining balance is due on a set schedule before travel. If your plans change: 60+ days before your procedure date: full refund of your Booking & Coordination Fee, minus a small processing charge. 30–59 days before: 50% of your Booking & Coordination Fee is refundable. Under 30 days before: the Booking & Coordination Fee is non-refundable, since hospital scheduling and coordination work is already underway on your behalf. We'll always walk you through this in your consultation before you commit to anything.

See where this falls in How Booking Works

What if I need to reschedule my procedure date?

Rescheduling is not a cancellation, and we treat it that way. Tell your coordinator as soon as you know, and we’ll work with the hospital to move your surgery date and re-plan the trip around it. 21+ days before your procedure date: you can move your date once at no charge. Your Booking & Coordination Fee transfers in full to the new date — nothing refundable becomes non-refundable. Under 21 days: your fee still transfers to the new date, but a coordination charge may apply to cover re-booking the surgeon, residence, and nursing. Your coordinator quotes it in writing before anything is charged. If you later cancel instead of traveling, the refund schedule above applies — measured from your original procedure date, not the rescheduled one, so a reschedule never shortens your refund window unfairly. Third-party costs already committed on your behalf (flights on non-refundable fares, for example) follow the airline or vendor’s own rules. We always flag those before booking them.

See where this falls in How Booking Works

This is the standard we hold every partner to before we refer a single patient. If a surgeon or hospital can't produce what's listed here, they don't join the network.

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